covid19 alert Due to the global crisis caused by the Coronavirus (COVID-19), we cannot be held responsible for any delays caused by our shipping partners. During this time of crisis, the operations of our shipping partners, as well as their national post, may be staggered due to the procedures and precautions that have been put in place to ensure the safety of all staff and recipients. While we await further updates on the status of the matter at hand, please be aware that packages may be subject to delays. Please feel free to contact our customer support team for additional information regarding your order status or shipping procedures. Our team will be more than happy to help and we hope everyone stays safe during this time of distress.
TERM OF COMPLIANCE:
We understand that you are looking forward to receiving your order, and so are we! However, we ask that you allow up to 1 business day for our team to process your order after payment confirmation. Each order is handpicked by one of the warehouse's amazing team members and undergoes a quality control inspection. All items are packaged and boxed then placed in shipping envelopes preparing for the trip for you.
During sales periods and peak volumes during the holidays, we ask that you allow up to 2 business days for your order to be fulfilled prior to despatch.
Once your order is processed and shipped, a secondary confirmation email with the tracking number will be sent to your inbox. If you have problems receiving this email, please check your spam folder first or visit our FAQ for additional help.
It is important to note that some orders may require additional information from our shipping team regarding address and/or payment confirmation.
Please check your inbox for any follow-up emails after your order is placed to ensure your request is processed.
CUSTOMS, TAXES AND DUTIES:
Customs taxes, duties or import charges are the responsibility of the customer to be paid. We do not cover any additional charges or costs for the final delivery of the package to your destination or country. Please note that these charges differ based on country laws and policies and we cannot estimate amounts. If a package is returned due to the refusal of customs duties and taxes paid, the refund will not be applicable.
PACKAGE DELAYED:
We partner with all our carriers and aim to deliver all packages within the stipulated time frame.
Please note that we will not be responsible for package delays that may occur due to weather, incorrect address information, or carrier-related issues that are beyond our control.
We will do our best to resolve every issue for all of our customers regarding re-shipments, complaints or lost packages as best we can.
In the event that a package has been misplaced, misplaced or unable to confirm delivery with tracking, we will process a reshipment of the order.
Packages showing a confirmed carrier delivery will be subject to investigation and will not be eligible for a refund until resolved.
If your package does not appear or arrives damaged, please contact us at: contato@dueros.com with your order number.
