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Returns and Exchanges

If for any reason you are dissatisfied, you may return, exchange, or receive store credit for your item(s) within 30 days of the shipping date. We gladly accept items free of scratches, wear or other signs of use and with the original packaging.

Discounted products cannot be returned or exchanged.


Customers can return items for a refund, exchange or store credit up to 14 days after delivery. Returns will not be accepted if requested more than 14 days after the delivery date indicated in the order tracking. We currently do not offer exchanges through our online portal. However, for exchange requests, please email us directly at with your order number for specific instructions. There are no extensions to refunds and no exceptions will be made. Pierced earrings, including earring pendants, are not refundable for hygiene and safety reasons.


Please allow up to 14 business days from the time you submit your return for our team to receive it and process your request.

Refunds, exchanges or store credit for returns will be provided once the item is received and inspected by our team.

For customers requesting store credit for returns, it will be issued via email. Failure to return the item in its original DUEROS branded packaging will result in a $6 repackaging fee. For all accessory returns, items must be unscratched, scratch-free and undamaged.

DUEROS is not responsible for items lost or damaged in the mail. Any return shipping fees are the customer's responsibility.

Updated shipping on orders is non-refundable.

To initiate a return for refund, exchange or store credit, please contact our customer support at with your order number, order details and request.

Eligible refunds will be processed back to the original payment method within 3-7 business days after the product is inspected and approved in our warehouse.

If the payment method and/or card used to place the order is no longer active or available, we will provide a credit code for the amount paid.

We cannot provide refunds to any account other than the original account used to place the order.

Warranty exchanges and replacements will be issued using standard shipping services. Options for the express exchange service with paid upgrade will have to be requested and paid for by the customer.

Please return the product to us with a tracking number so we can track it.